The JABB Self-Help Page

Click here for the Moderator page




After a couple years of searching, in October of 2006 I at last found a full-time job.  While I'm glad to be there and enjoy the perks of being gainfully employed, the job has diminished the time I can spend on JABB.  So I created this page to deal with some questions I regularly get from members.  If you have a question, please check here first.  Welcome Newbies! is also a great resource, even if you're not a newbie.  If you do not find your answer or are still confused then please contact me.  Please feel free to email me any time just to talk.  I by no means mind those emails and enjoy hearing from my members.  My hopes with creating this page are only to deal with technical-type questions that I get asked repeatedly.  If you have a question you feel should be listed here, please let me know.  Thanks!

God bless,
Jenni- JABB Co-founder



JABB@YahooGroups (YG) Questions:

1.  How do I change the mode (digest/individual/no email)  in which I receive YahooGroups messages?

2.  How do I change the email addy YahooGroups posts are sent to?

3.  How do I subscribe myself or a character's account to the YahooGroup?

4.  Who do I contact in the event of technical problems with the YahooGroup?

5.  How do I unsubscribe from the YahooGroup?

General JABB Questions:

1.  Who do I contact in the event of some personal problem that effects JABB (i.e. I have an emergency and need someone here to know, another member is causing problems, etc.)?

2.  I have news related to John Dye or Touched by an Angel or related.  How do I pass it on?

3.  How do I submit something for a JABB newsletter?

4.  I'm trying to get another JABB member's email address.  How do I do that?

Onthisside.net Email Questions:

1.  How do I get an onthisside.net email address?

2.  How do I get to onthisside.net webmail?

3.  How do I add a webmail account to Outlook/Incredimail/other email clients?

4.  How do I clean out my webmail?



JABB@YahooGroups (YG) Questions:

1.  How do I change the mode (digest/individual/no email)  in which I receive YahooGroups messages?
A.  Go to: http://groups.yahoo.com/neo/groups/JABB/info.
B.  Log in if you haven't all ready. 
C.  Beneath the cover photo, you'll see "Membership."  Click that.
D.  You'll get a drop down.  Click "Edit Membership" at the bottom and you'll be brought to this screen.  Click the little pencil behind "Subscription."



E.  You'll find yourself here where you can make whatever change you'd like.  Click "Save" when you're finished.


2.  How do I change the email addy YahooGroups posts are sent to?
A.  Go to: http://groups.yahoo.com/neo/groups/JABB/info.
B.  Log in if you haven't all ready. 
C.  Beneath the cover photo, you'll see "Membership."  Click that.
D.  You'll get a drop down.  Click "Edit Membership" at the bottom.  Click the little pencil behind "Identity" and you'll wind up here.




E.  If you have alternates listed, you can choose one there and hit Save.  You're done.  If the email address you want to use isn't there already, select "Add New Email."  You may need to log into Yahoo again if prompted.
F.  You'll be brought to a screen showing all email addresses linked to your main Yahoo account.  To add a new one, click "Add Another."  Enter the email address you wish to use and click "Save."
G.  Before your new email address will work with Yahoo, they will send a verification email to that account.  When it arrives, click the link given in that email and you should be set.
H.  When you go back to the "Identity" screen on YahooGroups, your newly verified email address should be in the list.  Click the circle in front of it and click "Save".

3.  How do I subscribe myself or a character's account to the YahooGroup?
A.  Go to: http://groups.yahoo.com/neo/groups/JABB/info.
B.  Near the top right of the page click the purple "Join Group" button.



C.  Either log into Yahoo if you have an account or set up a Yahoo account.

D.  Fill out the form you are led to.  You must put something in the "Comment to Owner" field or your subscription may be rejected.



E.  If this is going to be your sole JABB@YG account, you may want to create a Yahoo profile.  With out it you will not be able to access the files, message archives, photos, or other web features.  If this is an account you're using just for your character it probly does not matter much whether you have one of not.  However, if you intend to write messages as your character from the YG site you must have a Yahoo profile to do so.
F.  Click "Send Request."  You will then have to wait until a moderator approves your subscription.  All new members are automatically moderated for a time after they first join.

4.  Who do I contact in the event of technical problems with the YahooGroup?
The moderators can't really do anything in the event of technical problems like delayed email messages.  Yahoo Customer Service is pretty much just automated and "ask other users" these days so we basically have to wait it out. 

If you absolutely cannot get any emails to post to the YahooGroup, contact me (Jenni).  If nothing else, I can at least tell you if everyone's having the same problem or if it's specific to your account.

5.  How do I unsubscribe from the YahooGroup?
A.  Go to: http://groups.yahoo.com/neo/groups/JABB/info.
B.  Log in if you haven't all ready. 
C.  Go to "Membership" under the cover photo and then "Edit Membership."  You'll come to this screen:



D.  Click "Leave Group."  The following will come up.  Click the red "Leave" button and that should do it.




General JABB Questions:

1.  Who do I contact in the event of some personal problem that effects JABB (i.e. I have an emergency and need someone here to know, another member is causing problems for me offlist, etc.)?
Contact me and I will get back to you just as soon as I can.  In the event that I am offline for an extended period of time, information will be provided about who you can contact in my absence.  If you have an issue with another member, please briefly describe the issue to me.  If I need further information I will let you know.  Do NOT post to the YG about the problems you are experiencing with another member. 

2.  I have news related to John Dye or Touched by an Angel or related.  How do I pass it on?
First, please check the JABB News and Reminders page to make sure we don't all ready know.  If it truly is news, I will get back to you and ask you to please share the news with the JABB YahooGroup if you are a member.  I will also post it on the JABB News site.  However, I will not publish anything unless reliable sources can back it up.  I will also not publish rumors about TBAA cast members' personal lives and would discourage the discussion of such rumors on the YG. 

3.  How do I submit something for a JABB newsletter?
Contact me and I will let you know if we can use your idea/work on JABB.  Please keep in mind JABB newsletters should NOT feature gratuitous violence, excessive foul language, or explicit sex scenes.  We do have other stipulations in regards to content and may not be able to accept all material.  You can read more about those stipulations on Contribute to JABB.  When in doubt, just ask! 

4.  I'm trying to get another JABB member's email address.  How do I do that?
If you are a member of the YG, you can copy their email address right out of the To: field in any emails they send to the YG.  I do not give out the email addresses of members.  If you cannot obtain their email address in that way, I will contact them for you and ask them if it would be okay to give you their email address or I will ask them to contact you.   I respect the privacy of all JABB members and this is why members' email addresses are closely guarded. 



Onthisside.net Email Questions:

1.  How do I get an onthisside.net email address?
You must be a member of the JABB YahooGroup to be eligible for an onthisside.net account.  I am the only one able to set up an email account for you so you must contact me.  Please tell me what you would like the email address to be.  In the event I am offline for an extended period of time you will have to be patient.  By setting up an onthisside.net account, you agree:

~to clean it out every month and more often if requested.  If you use the account with Webmail, this means emptying the Sent, Trash, Spam, and Inbox folders on a regular basis. 
~to save the email I send you with your account name, initial password, and other vital information.  This is not something I can be resending you every time you want to access your account.  You must save this information somewhere you will remember it. 
~to use the account in a way that is respectful of others.  Spamming and flaming with the account is absolutely forbidden.
~that I can access the account at any time if I have reason to believe it is being misused.

I reserve the right to decline your request for an email address or delete the account if you fail to properly maintain it or use it for purposes not in keeping with the spirit of JABB.  If at any time you decide you do not want the account, please let me know immediately.

2.  How do I get to onthisside.net webmail?
A.  Our webmail is hosted by 1&1.com.  So you must go to their webmail site here:
https://email.1and1.com/ox6/ox.html#
If you plan to use webmail often I would suggest bookmarking that address.
B.  Simply enter your email address (i.e. jenni (at) onthisside.net) and password.
C.  Click Login.

3.  How do I add a webmail account to Outlook/Incredimail/other email clients?
The benefit of using your onthisside.net with an email client is that you do not have to worry about cleaning out the webmail folders (except the Spam folder on occasion).  Since the email is being downloaded onto your computer, it will not be using up any of JABB's space. 

1&1 has provided this FAQ page.  Simply locate your email client and follow their step-by-step instructions.  You will need the information (account name, servers, etc.) contained in the email I sent you after your account was set up.

4.  How do I clean out my webmail?
The simplest way is to, once you've logged into webmail, go into the folder you want to clean out.  Go to the Folder pull down menu.  Select Empty.  This will permanently delete everything in that folder.
If you are only wanting to delete certain messages, click the lil box in front of the messages you want to delete.  Click Delete on the bar above your message list.  This will send those messages to the Trash folder.  When messages begin to pile up in Trash, you will need to delete them from the Trash folder also.

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